Shipping & Returns

Returns Policy

You may return most new, unopened items within 28 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We currently do not ship outside of the United Kingdom and Republic of Ireland.

All orders will be dispatched within 24 hours where the items are in stock and delivery should be expected within 2-3 days after dispatch. If any item is not going to be dispatched within 5 days you will be contacted to confirm a date of dispatch.

Northern Ireland

* Free shipping may not be available on large orders of tennis balls. We will always confirm any extra shipping costs before confirming the order.

ORDER VALUE SHIPPING COST
Under £10 £2.50
£10 - £75 £3.50
£75+ FREE

Mainland UK

* Free shipping may not be available on large orders of tennis balls. We will always confirm any extra shipping costs before confirming the order.

ORDER VALUE SHIPPING COST
Under £10 £2.50
£10 - £25 £3.50
£25 - £75
£4.95
£75+ FREE

Republic of Ireland

All orders are £7.95 and delivered by courier. For small orders of strings and grips etc please contact us as a lower postage rate may be possible.

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